1. Booking and Check In/Check Out:
Can I request early Check-in or late check out?
You may request early check-in or late checkout by calling our Reservations Department at 901-529-4000. Based on availability, additional charges may apply.
Do I need to pay in advance, or can I pay at Check-in?
Payment in advance is not required. When using a Credit Card or Debit Card, a temporary hold will be placed on your line of credit or bank account. This hold may show as being removed from your available balance.
Upon check-in, the authorization placed on your credit card is for the total amount of your stay (room rate, taxes, Hotel Service Fee). We also require all guests to leave a minimum of $50 incidental deposit upon check-in. This guarantees that there are sufficient funds available to pay for any charges incurred during your stay, such as In-Room Dining or other amenities.
All remaining funds will be released upon checkout.After your charges are settled upon checkout, the remaining hold is released. The released funds should be reflected within your account within 72 hours. Refunds may take up to 5-20 business days depending on your banking institution or issuing country.
Can someone else pay for my room?
We will need the person paying for your room to fill out a Credit Card Authorization no less than 72-hours prior to your arrival. Please call 901-529-4000 or email to obtain a copy of our Credit Card Authorization.
What’s your cancellation or refund policy?
To avoid the cancellation fee of one night room and tax, you must cancel at least 72 hours prior to your arrival. If you need to cancel less than 72 hours prior to your arrival, please contact us at 901-529-4000 or 1-800-PEABODY. Refunds issued for pre-payments can take 7-20 business days depending on your banking institution or issuing country.
Is ID required at check-in?
Must be 21 years old to book a room with a valid form of government issued identification along with a valid form of payment, such as a major credit card, are required to check-in.
How do I check-out?
To checkout, please visit the Front Desk any time before 11am. If you used self-parking, please keep your key to exit the garage. A key box is available at the exit for returning your key.
How can I upgrade my room?
To upgrade your guest room, you may call our Reservations Department at 901-529-4000 or 1-800-PEABODY prior to your arrival or ask your Front Desk agent during check-in. Upgraded rooms are subject to availability.
2. Room Details and Preferences:
What types of rooms do you offer?
Our fresh, new décor mixes traditional with modern, creating a look of timeless luxury. Soothing neutrals and rich textures have been accented by custom paint colors and commissioned wall art that subtly pays tribute to Memphis, the blues, Mississippi River sunsets and the Peabody Ducks.
Can I request a specific floor or room location?
For any special requests, please contact us at 901-529-4000. While we may not be able to accommodate every special request, we will do our very best.
Are there accessible rooms available?
Yes, we offer handicap-accessible rooms. Please speak with a reservations agent at 901-529-4000 for more information when booking your room.
Where can I order a crib or rollaway bed?
For any special requests, please contact us at 901-529-4000.
What types of amenities are included?
All rooms include a hairdryer, iron, ironing board, and bathrobe. Based on availability, microwaves, and refrigerators may be provided to your room upon request for a fee. You may also request a crib or rollaway bed.
A complimentary Nespresso coffee machine is available in your room. Prefer a Tea, Espresso, latte or cappuccino? Peabody Deli & Desserts is available for the perfect pick-me-up, 6am – 9pm.
3. Rates and Fees:
Are taxes and fees included in the rate?
Your total taxes and fees will be calculated when you finalize your online reservation.
Do you charge a resort or facility fee?
Yes. The Hotel Service Fee is $13.95 per room, per night. It includes internet access throughout the hotel, morning coffee in Peabody Deli & Desserts (between 6-10am), bottled water in the room, daily digital newspaper, unlimited local, long-distance, and 800 calls, and Athletic Club and pool access.
Is a deposit required?
All guests are required to leave a minimum of $50 incidental deposit upon check-in.
Do you offer any discounts (AAA, military, senior)?
I booked through a third party site, like Booking.com. Is everything paid for?
In most cases, all rooms and state taxes are pre-paid on third-party reservation sites. However, you will still be responsible for paying the daily Hotel Service Fee upon check-in.
4. Amenities & Services:
Where can I enjoy Breakfast, Lunch or Dinner at The Peabody Memphis?
At The Peabody Memphis in Memphis, Tennessee, you have several wonderful options right inside the hotel (or just steps away) to enjoy breakfast, lunch, dinner, or more with classic Southern hospitality and historic charm: Capriccio Grill, Chez Philippe, Peabody Deli & Desserts or In Room Dining.
Where can I get Coffee in the morning?
A complimentary Nespresso coffee machine is available in your room. Prefer a Tea, Espresso, latte or cappuccino? Peabody Deli & Desserts is available for the perfect pick-me-up, 6am – 9pm.
What types of parking are available?
Valet Parking is $37*/night and Self-Parking is $28*/night in the Peabody Parking Garage. The parking entrance is located at 118 South Second Street. If you choose self-parking, you may conveniently drop your bags with a Valet Parking Attendant prior to parking your car.
*Parking prices do not include taxes
Is there a spa on-site?
Named the #6 Spa in America 2025 by Spas of America, Feathers Spa at The Peabody offers a variety of luxurious spa and salon treatments, including massages, body wraps, facials and facial enhancements, and wax treatments. Feathers Spa is open 10am – 6pm, daily, and reservations in advance are highly recommended.
Is there a pool or gym on-site?
The Peabody Athletic Club offers guests all new Cybex cardio equipment, including arc trainers, treadmills and exercise bikes, a weight room, a Grecian-style heated indoor pool, and whirlpool spa.
Do rooms have free Wi-Fi?
Internet access throughout the hotel is included in your daily Hotel Service Fee.
Do you offer room service?
Sometimes after a day of travel, meetings, or exploring Memphis from end to end, all you want is a quiet, relaxing meal in the comfort of your room. Available 24 hours a day. Learn More about In-Room Dining.
Where can I get souvenirs for the kids?
Please view our on-site Shops.
Can I send a package to myself?
Yes, we offer package and box handling for our guests. For storage and handling purposes, we charge $0.75/pound or $10 minimum for boxes and $5/item for letters and envelopes. Packages should arrive no more than three days prior to your arrival. After 3 days, you will be charged $8/day for storage. The Peabody Memphis will not assume responsibility for the damage or loss of merchandise sent to the hotel for storage.
Shipping Address:
The Peabody Memphis
Attn. Guest/Company Name
149 Union Avenue
Memphis, TN, 38103
Are there any restaurants nearby?
Yes. We have two restaurants located within the hotel: Capriccio Grill, an Italian Steakhouse, which is open for three meals a day, and Chez Philippe is open for Afternoon Tea and Dinner Service. For reservations, call 901-529-4000. In addition, Peabody Deli & Desserts is open daily for coffee, desserts and sandwiches.
There are also 30+ restaurants located within a 5-block radius of the hotel. For more information, please contact the Concierge at 901-529-4108.
Please view all of The Peabody Memphis’ Dining Options.
Do you have a business center?
The Peabody’s Executive Business Center is an official FedEx Office, fully equipped with state-of-the-art telecommunications and photocopying equipment, fax machines, computer and Internet workstations, and package mailing materials. Support services include pre-convention printing, binding, typing and more.
Does the Peabody Memphis offer a Hotel History Tour?
Yes – Led by our official hotel historian, the Peabody Duckmaster. The hour long hotel tours happen daily at 11:30 am. See where the Peabody Ducks live, where Elvis had his high school prom and so much more! More details are available here.
5. The Peabody Ducks:
What time is the Peabody Duck March?
The Peabody Duck March occurs every day at 11am and 5pm. We suggest arriving 30 minutes early to get a good seat and hear the Duckmaster’s presentation, which starts approximately 15 minutes before the Duck March.
How can I get chosen to be the Honorary Duckmaster?
The Peabody Memphis offers a room package called the Ducky Day Package.
6. Pet Policy:
Is the hotel pet-friendly?
Yes. At The Peabody Memphis, your furry friends are welcomed with open arms. We do have a few guidelines though – Check out our pet policy.
Can I order Room service for my pet?
Yes! The Peabody offers a specialty menu of items for cats and dogs.
7. Location and Transportation:
Where are you located?
The Peabody Memphis is physically located at 149 Union Avenue, Memphis, TN. For Valet Parking, turn left down the ramp. For Self-Parking, drive straight up the ramp. If you choose self-parking, you may conveniently drop your bags with a Valet Parking Attendant prior to parking your car.
Parking/Driving Address:
(Use this address for your GPS)
118 South Second Street, Memphis, TN 38103
Mailing Address:
149 Union Avenue, Memphis, TN 38103
Are you close to downtown/airport/attractions?
The central location of The Peabody Memphis makes us the perfect gateway for exploring everything from the birthplace of rock ‘n roll and the home of the blues to Elvis Presley’s Graceland mansion. If you have any other questions or transportation needs, please contact Concierge.
Do you offer a shuttle service?
Private transportation to/from the airport or local restaurants and attractions in one of The Peabody Memphis’ luxury SUVs can be reserved in advance through The Peabody Concierge by calling 901-529-4000.
Is public transportation nearby?
Tennessee Limo – 901-452-6207 or 800-207-9499 or reservations@tennlimo.com
Premier Transportation Services – 901-577-7700 or info@premierofmemphis.com
Carriage Tours of Memphis – 901-496-2128 or 901-527-7542
In addition, a fleet of registered cabs is standing by, offering efficient service to and from Memphis International Airport.
Do you offer vehicle charging stations?
Electric vehicle charging stations are in the Valet Parking area. You will be charged $37 for overnight parking, or $28 for short-term valet parking.
8. Contact & Support:
How can I modify or cancel my reservation?
To cancel or modify your stay, please contact us at 901-529-4000 or 1-800-PEABODY or send a request through the contact us form. To avoid the cancellation fee of one night room and tax, you must cancel at least 72 hours prior to your arrival.
Who do I contact if I have a problem with my booking?
If you have questions or need help with your reservation, please contact us at 901-529-4000 or 1-800-PEABODY or send a request through the contact us form.
Can I book directly with the hotel?
Booking directly with a hotel is the smartest choice because it often guarantees the best available rate, exclusive offers, and more flexible cancellation policies. Direct guests receive priority service, better room assignments, and can easily communicate special requests. By cutting out the middleman, you avoid hidden fees and get faster, more personalized support if plans change. Book Directly >
